17 March 2020
To our valued customers,
As a company we have undertaken a number of steps to ensure the ongoing health and well-being of our employees with the current dynamic and rapidly evolving COVID-19 situation while continuing to support our valued customers.
We have identified the greatest risk to our business currently is a staff member testing positive to COVID-19, or having had contact with a confirmed case of COVID-19 thus requiring to undertake self-isolation for 14 days. To minimise the potential risk and our ability to provide the required service to our customers, we will be implementing non-overlapping split shifts across the Operations Department of the business in each branch. This will reduce the risk of contamination through close contact and having an entire branch closed due to isolation / recovery as a result of COVID-19.
In order assist the community with prevention we have asked all office based non-operational staff not to attend the office and undertake their work from home. Staff will be following this protocol until we receive further notice from the government.
We are well positioned for business to continue as usual, albeit under some slightly different circumstances. We are well stocked, working closely with our suppliers, to support all of our customers. Members of the sales team will continue to call on customers unless they are advised otherwise by official channels. We urge our customers to continue calling or emailing their account managers if they need anything.
If you have any concerns, please do not hesitate to reach out to your usual contact within the business.
Thank you for your valued support during these unprecedented times.